FREQUENTLY ASKED ???
🌴HOW WILL MY ORDER BE PACKAGED?
Our Items are handmade, made - to - order. Which means we do not carry inventory in the studio. Once payment has cleared, your order will generally be ready to ship in 9 business days- because beautiful things take time :) . More intricate items may take longer- how long will be stated in the item description. Pre-Order items will generally be ready to ship in 4 weeks. So please allow a further 5 working days to receive your order before contacting us. Jewellery are affixed to a card backing, packed in a gift box for your delight! Orders are dispatched on Tuesdays + Thursdays.
🌴HOW MUCH IS SHIPPING, AND DO YOU SHIP WORLDWIDE?
Yassss we ship worldwide baby!!!
🌴CAN YOU RUSH MY ORDER?
NEXT DAY DELIVERY is available for UK Domestic only. Once we have completed your made-to-order item, it will be shipped Special Next Day delivery, tracked. If you absolutely need something made in a rush, drop us an email - we will see what we can do for you.
🌴WHAT IS THE RETURN POLICY?
NO FUSS RETURNS!
For online orders: If you are unhappy with your purchase, you have within 28 days (from delivery date) to return an item in the same condition as when it was received - in its original packaging, new , in saleable state, with tags, unworn- for a full refund or shop credit. Please allow 16 days for a refund to be processed once we are in receipt of your item.
PLEASE NOTE- Entity; Shantell Bancroft, cannot accept any jewellery , clothing, accessories that has been worn due to hygiene, used, altered, or damaged. We reserve the right to determine if a piece of jewellery or garment has signs of wear and or damage. ***Cannot accept paper goods that have been used, altered, or damaged. We reserve the right to determine if an item has signs of wear & tear and or damage.
Items purchased between November 27th - December 25th can be returned up until January 16th of the following year. Simply contact us first. Email: firstname.lastname@example.org
Shipping charges are not refundable unless item is defected.
🌴WHAT PAYMENT METHODS CAN I USE?
We happily accept payments made by Visa, credit card, Debit Card.
🌴HOW DO I SIGN UP TO RECEIVE EMAIL UPDATES
At checkout make sure to click the option to receive 🌴The Urban Tiger newsletter. For our subscribers - we provide gift guides, sweeeet deals ,+ discounts which we occasionally email out. Don't worry we won't bombard you with emails. We generally send out newsletter maybe a few times a month. A few more newsletters may be dropped into your inbox to notify + remind you of an up an coming event or special sale :)
We respect your privacy and will not share your information with third party sites or groups. You can opt out of receiving news updates at any time.
DO YOU HAVE PETS, OR DO YOU SMOKE WHERE YOU MAKE ITEMS?
The Urban Tiger Studio is a pet free , smoke-free environment!
HOW DO I CARE FOR MY EARRINGS?
Every order comes with a jewellery care card. You'll find it in inside the gift box :)
CAN YOU REPAIR JEWELLERY?
Repairs will be made on products that suffer from manufacturers defects within one year of purchase. And will be fixed free of charge with The Urban Tiger compliments. Repairs due to customer wear or damage will be charged a £45 repair fee plus shipping. This includes refinishing of jewellery. Please contact us via email. This is the only way to begin the process.
We recommend that you package the item securely and ship it via tracked insured mail and require a signature for delivery. Detailed repair information will be sent to you prior to any work on the jewellery begins - though we reserve the right to determine what appears to be normal wear and tear versus user damage. After one year, all repairs are subject to a fee.
Again, please contact us directly for details.
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