FREQUENTLY ASKED ???

🌴HOW WILL MY ORDER BE PACKAGED? 

Our Items are handmade, made - to - order, so please allow working 5 days for your item to be shipped. You will receive art prints packed safely protective acid free crystal clear cellophane sleeve, packed in a rigid mailing tube. Jewellery + accessories are affixed to card backing, packed in a clear cellophane sleeve. Orders are dispatched every Tuesday + Thursday.

🌴HOW MUCH IS SHIPPING, AND DO YOU SHIP WORLDWIDE?

Shipping costs include: postage, packaging and Sellers fees. All shipping rates are Standard 2nd Class Tracked delivery. We will provide you with a tracking code. A Signature will be required. 
Free Worldwide shipping on orders £240+ . UK Domestic orders below £240 are shipped at a flat rate of £6.00. International orders below £240 are shipped at a flat rate of £11.90 USA+Canada, £16.90 Rest of the world.

🌴CAN YOU RUSH MY ORDER?  

NEXT DAY DELIVERY is available for UK Domestic only. Once we have completed your made-to-order item, it will be shipped Special Next Day delivery, tracked.

🌴WHAT IS THE RETURN POLICY?

NO FUSS RETURNS!
If you are not happy with your purchase you have 14 days to return an item in it's original packaging for a full refund or shop credit.  Items purchased between November 27th - December 25th can be returned up until January 16th of the following year. Simply contact us first. Email:  replyto.theurantiger@gmail.com 

🌴WHAT PAYMENT METHODS CAN I USE? 

We happily accept payments made by Pay Pal , Visa ,Debit Card

🌴I DON'T REMEMBER SIGNING UP TO RECEIVE EMAILS

By shopping with 🌴The Urban Tiger, you are agreeing to be added to our promotional newsletter mailing list. This is our disclaimer. It is a default setting at checkout.

We would hate for you to  miss out on our home style tips, gift guides, sweeeet deals ,+ discounts which we occasionally email out.  Don't worry we won't bombard you with emails. We generally send out  newsletter maybe once or twice a month. A few more newsletters may be dropped into your inbox to notify + remind you of an up an coming event or special sale   :) 

We respect your privacy and will not share your information with third party sites or groups. You can opt out of receiving news updates at any time.

 

DO YOU HAVE PETS, OR DO YOU SMOKE WHERE YOU MAKE ITEMS?

The Urban Tiger Studio is a pet free , smoke free environment!